Salon Policies

Cancellations & no-Shows

We require at least 48 hours notice when cancelling or rescheduling. This allows your stylist time to try and accommodate another guest.

48 hr or more - no charge

24 hours or less - 50% of your scheduled services

12 hours or no show - 100% of your scheduled service.

Running Late

Please arrive on time for your appointment to ensure the best possible experience. If you are running late, please give us a call so we can do our best to accommodate you. If you arrive more than 15 minutes late and feel that we can not accommodate, we may refuse your service and charge a no show fee.

Children in the Salon

To ensure a safe, relaxing, and enjoyable experience for all of our guests, we kindly ask that children under the age of 12 not accompany you to your appointment unless they have a scheduled service.Our salon is a professional environment with hot tools, chemicals, and other potential safety hazards, making it difficult to provide adequate supervision for children. This policy also helps us maintain a calm, uninterrupted experience for every guest.

We truly appreciate your understanding and cooperation and look forward to providing you with an elevated salon experience.

Adjustments & Refunds

Your satisfaction is our priority, and we want you to love your hair. If you feel your service needs an adjustment, please contact us within 14 days of your appointment. We will gladly schedule a consultation and if needed make any necessary adjustments.

Adjustment appointments apply to the original services only and are offered at the discretion of your stylist based on consultation. Please note that we do not offer refunds on hair or extension services.

QUESTIONS PEOPLE ASK:

  • We have free parking lot in back between Mang & LaSalle, or metered parking on Delaware Ave.

  • To ensure a safe, relaxing, and enjoyable experience for all of our guests, we kindly ask that children under the age of 12 not accompany you to your appointment unless they have a scheduled service.

    Our salon is a professional environment with hot tools, chemicals, and other potential safety hazards, making it difficult to provide adequate supervision for children. This policy also helps us maintain a calm, uninterrupted experience for every guest.

    We truly appreciate your understanding and cooperation and look forward to providing you with an elevated salon experience.

  • We recommend booking your appointments 2–8 weeks in advance to ensure you can reserve your preferred stylist, date, and time. Evening and weekend appointments tend to fill quickly, so planning ahead is always encouraged. We also have a waitlist on our booking site.

    If you have a special event, vacation, or holiday appointment in mind, we recommend booking as early as possible. Before you leave the salon, your stylist will be happy to help you schedule your next visit so you can stay on track with your hair goals.

  • We recommend exploring our artist pages to find the stylist whose work and expertise best align with your hair goals. Each member of our team has their own specialties, style, and approach, so browsing their portfolio and Instagram is a great way to find the perfect fit.

    Still not sure? We’re happy to help! Give us a call and we’ll recommend the stylist best suited to your hair goals, lifestyle, and desired maintenance.